Planning a trip to New York City and need to get around without the hassle? If you’re tired of navigating crowded subways or waiting for unreliable taxis, then this review of Big Apple Transport might be just what you need. While I haven’t experienced it personally, the service has a solid reputation, especially among those who value comfort and reliability during their busy NYC visits.
What caught my eye about this experience is the professionalism of the drivers and the fact that all taxes, fuel surcharges, and service fees are included in the price—which means no surprise costs when you settle the bill. Plus, the fact that this is a private transfer means you won’t be crammed into a shared ride with strangers, making it ideal for travelers who want a more relaxed, personalized experience.
One thing to consider is the price point of $135 per group (up to 3 people). While this might seem high compared to a typical taxi fare, you are paying for the convenience, comfort, and peace of mind that come with a dedicated vehicle and professional service. This setup is especially appealing if you’re traveling with luggage or in a small group, and it’s perfect for those who want to start or end their trip with a bit of luxury.
If you’re looking for a reliable, straightforward transfer service that emphasizes comfort and transparency, this experience could be well worth considering. It’s best suited for travelers who prefer pre-booked transportation, value a smooth ride, and don’t mind paying a little extra for peace of mind.
Key Points

- All costs are included in the price, so there are no hidden fees.
- Private, door-to-door transfer ensures comfort and privacy.
- Flexible pickup options and mobile ticketing make booking straightforward.
- The service is family-friendly and suitable for most travelers.
- Airport transfers are among the highlights, perfect for a stress-free arrival or departure.
- The average booking window is 27 days in advance, indicating good planning for those who like to organize early.
Why We Think This Transfer Service Works Well

Getting from NYC to Long Island or vice versa, or even just within the city, can sometimes be a source of stress. With so many options—cabs, ride-shares, public transport—it’s easy to feel overwhelmed, especially if you’re juggling luggage or traveling with others. This is where Big Apple Transport steps in as a solid, dependable choice that prioritizes ease and professionalism.
Planning more time in Long Island? We've covered other experiences worth considering.
What to Expect When Booking
Once you book through the Viator platform, you’ll receive confirmation promptly, and your driver will be ready to pick you up at the designated location in New York City. Since the service offers pickup and private vehicle transport, you won’t need to worry about sharing your ride or waiting in long lines. The vehicles are described as luxury, equipped with state-of-the-art technology, which adds a touch of class to your journey.
The Experience on the Road
Travelers seem to appreciate the professionalism and kindness of drivers. A typical review states, “Great experience! Driver was kind and trip was safe. I would recommend this to a friend or family member,” which highlights the importance of feeling secure and looked after during your ride. The focus on safety and reliability is evident, and the fact that all taxes, fuel surcharges, and fees are included makes the experience clear-cut and stress-free.
Service Features and Practicalities
The flexibility of this service is a big plus. It is suitable for various needs, from airport pickups to private transfers within or around NYC. You can choose the timing that works best for your schedule, and since you’ll have a mobile ticket, booking and managing your transfer is simple.
It’s also worth noting that this is a private tour/activity—so only your group is involved, giving you a personalized experience. Plus, the service is most suitable for travelers who can participate at most times, with some flexibility depending on traffic conditions, which is a common consideration in NYC.
Cost vs. Value
The $135 rate for a group of up to 3 might seem steep compared to standard taxi or ride-share fares, but the value lies in the comfort, reliability, and potential time savings. If you’re arriving late at night or catching a flight, saving yourself from waiting and navigating can be worth the extra fee. The convenience of having a dedicated driver waiting for you, especially when luggage or family members are involved, can make this fee worthwhile.
Considerations and Downsides
One aspect to keep in mind is the bookings are made about 27 days in advance on average, so last-minute travelers might need to plan ahead. Also, the cancellation policy states you can get a full refund if you cancel at least 24 hours in advance, but less notice means no refund. This makes it important to be certain about your plans before booking.
Traffic in NYC can be unpredictable, and the transfer durations are approximate—so don’t expect to stick exactly to scheduled times if the city is particularly busy. Still, knowing your driver is professional and reliable provides some peace of mind.
Detailed Breakdown of the Experience
Booking and Confirmation
Booking is straightforward through Viator’s platform, with most travelers recommended to do so about a month in advance. Once booked, you’ll receive confirmation, and your driver will coordinate with you or meet you at the designated spot. Near public transportation options make it easier to reach the pickup point if you’re arriving from a different part of the city.
Pickup and Vehicle Comfort
Your driver will arrive in a luxury vehicle equipped with state-of-the-art technology, ensuring not only a comfortable ride but also a modern, smooth experience. The vehicles are private, so you won’t be sharing space with strangers—a significant plus for families or small groups.
On the Road
The driver’s professionalism is a highlighted feature; reviews consistently praise their kindness and safety. As one reviewer put it, “Great experience! Driver was kind and trip was safe,” reflecting the general positive sentiment about the service’s reliability.
The Ride Itself
You can expect a calm, comfortable journey, whether you’re heading to the airport or transferring between locations. Since all taxes, fuel surcharges, and service fees are included, the ride is transparent in cost, avoiding unwelcome surprises.
Drop-off and Ease of Use
The service’s local taxes and fuel surcharges are built into the price, and the mobile ticket makes it easy to track and manage your booking. The private transfer ensures that your group can relax without worrying about delays or other logistical issues.
Who Should Consider This Service?

This transfer service is ideal for travelers who value convenience and peace of mind. If you’re arriving or departing from NYC and want a stress-free start or end to your trip, this is a good choice. It’s particularly suited for those traveling with luggage or small groups, who prefer a personalized, door-to-door experience.
It also appeals to those who are willing to pay a bit more for luxury and reliability rather than risking less predictable transportation options. If you’re arriving late or catching a tight flight schedule, having a trusted driver waiting can be a real lifesaver.
Final Thoughts
Big Apple Transport offers a solid, dependable way to navigate the busy streets of NYC and the surrounding areas in style and comfort. The key benefits—all-inclusive pricing, private service, and professional drivers—make it stand out for travelers who prioritize ease and reliability over budget savings.
While the cost may be higher than standard taxis or shared rides, the peace of mind and comfort you gain can be well worth the expense, especially when timing and convenience are top priorities. The service’s positive reviews attest to its reliability, and the focus on customer satisfaction suggests you’ll be well taken care of.
If you’re someone who prefers pre-arranged, private transfers that simplify your travel logistics, this experience is highly worth considering. It’s a practical, straightforward choice for making your NYC travels smoother and more comfortable.
Big Apple Transport: Premier Transportation Services in NYC
“Great experience! Driver was kind and trip was safe. I would recommend this to a friend or family member”
FAQ
Is this service suitable for airport transfers?
Yes, airport transfers are highlighted as part of the service. It’s designed for a hassle-free ride to or from the airport, making arrivals and departures less stressful.
What is the price for this transfer?
It costs $135.00 per group, accommodating up to 3 people, with all taxes, fuel surcharges, and service fees included.
How far in advance should I book?
Most travelers book about 27 days in advance. Booking early helps ensure availability and smooth planning, especially during busy seasons.
What are the cancellation policies?
You can cancel up to 24 hours before the scheduled pickup for a full refund. Cancellations less than 24 hours in advance are not refunded.
What makes this service different from a regular taxi?
It’s a private, luxury vehicle with professional drivers, fixed pricing, and all-inclusive fees—offering more comfort, reliability, and transparency.
Is the service family-friendly?
Yes, the service is listed as family-friendly, suitable for most travelers including those with children.
How is the driver’s quality described?
Reviewers mention the driver as kind, safe, and professional, making the journey pleasant and reassuring.
Are there any additional fees I should know about?
All taxes, fuel surcharges, and service fees are included in the fare, so no hidden costs are expected.
Can I get this service if I have a lot of luggage?
While not explicitly detailed, the luxury private vehicle should comfortably accommodate luggage for small groups.
What is the typical duration of the transfer?
The exact time depends on traffic and the destination, but the service offers an efficient, private ride tailored to your schedule.
Overall, if you’re after a smooth, private, and trustworthy way to get around NYC or to Long Island, Big Apple Transport might just be the smart choice for your trip.



