Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel

Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel
Rating: 4.5/5 (241 reviews)
Location: Playa del Carmen, Mexico
Price: $35.69 per person
Supplier Name: ULTRAMAR FERRY
Supplier Phone: +529871150371
Supplier Email: [email protected]

When it comes to traveling between Playa del Carmen and Cozumel, the Ultramar Ferry offers a reliable and comfortable way to hop back and forth. This review covers what you can expect from their regular round-trip ticket service, based on the typical features, traveler feedback, and practical details. If you’re planning a quick getaway or need a dependable ferry for your day trip, this might just be the service for you.

We appreciate that Ultramar consistently keeps its fleet modern and well-equipped, with vessels designed specifically for passenger comfort and safety. Also, the offer of frequent departures means you’re unlikely to wait long for your ride. However, a key consideration is the non-refundable policy—so if your plans change or weather causes cancellations, you’ll need to be flexible.

This service suits travelers who appreciate modern facilities, punctual service, and straightforward booking processes. Whether you’re visiting for a day, a quick excursion, or just need a reliable way to move between the mainland and the island, Ultramar is worth considering. Let’s get into the details so you can decide if it’s right for your trip.

Key Points

• Modern, comfortable vessels designed with passenger needs in mind
• Frequent departures throughout the day, making planning easier
• All fees and taxes included in the ticket price, no surprises on board
• Quick ride time of approximately 30 to 35 minutes
• Non-refundable policy means plans need to be firm
• Good for travelers who value safety, reliability, and convenience

What to Expect from the Ultramar Ferry Experience

When you’re considering a ferry ride, comfort, punctuality, and clarity matter. Ultramar checks those boxes with their fleet of state-of-the-art vessels and clear procedures. The journey from Playa del Carmen to Cozumel, in most cases, takes around 30 to 35 minutes—short enough to keep the journey seamless and stress-free.

Pre-boarding process and ticketing

Before you depart, you’ll want to double-check the available departure times for your specific day, as schedules may vary. Once you’ve booked your ticket, you’ll need to visit the Ultramar ticket office at the Navega federal pier in Playa del Carmen to exchange your reservation for a boarding pass. Travelers have noted that this step is straightforward, and the staff is generally helpful.

It’s important to arrive at least 30 minutes early to give yourself enough time to go through security, collect your boarding pass, and settle into the waiting area. The ferry company recommends arriving early, especially during busy travel times, to avoid last-minute stress.

Facilities and onboard amenities

Ultramar’s vessels are designed for passenger comfort and convenience. You’ll find spacious open-air decks with panoramic views—perfect for snapping photos or just soaking in the scenery. The vessels also feature air conditioning for those who prefer a cooler environment, along with restrooms, a snack bar, and television screens on board.

Several reviews mention enjoying the live entertainment on the ferry, which adds some fun to the journey. There are ample areas to move around, so you won’t feel confined during the short trip. Plus, the vessels have modern facilities like internet service and boutique shops at the terminal, making the entire experience more pleasant.

Departure frequency and schedule

Ultramar offers continuous departures at various times throughout the day, giving travelers flexibility. This is especially convenient if you’re trying to fit your trip around a cruise schedule or specific sightseeing plans. You’ll want to check the available times beforehand to coordinate your schedule—especially since some travelers have experienced issues with timing or reservations, so advance planning is wise.

Is it worth the price?

At about $35.69 per person, this ferry ticket is reasonably priced for a quick, reliable link between Playa del Carmen and Cozumel. When you compare it to other modes of transport—like taxis or private transfers—you’re getting a comfortable, modern vessel at a good value. You also don’t need to worry about complicated logistics, as the process is straightforward, and all fees are included.

Some reviews mention that the ferry ride itself is a relaxing experience, making the price feel justified, especially considering the amenities and frequent departures. Plus, the short duration of the crossing makes it a practical choice over longer, more expensive options like private boat charters.

Real traveler insights and feedback

From the reviews, it’s clear that most passengers are happy with the service. One traveler said, “Enjoyed the live entertainment. Lots of room to roam. Ran on time. It was a great trip to Cozumel, saw many cruise ships,” emphasizing the punctuality and comfort. Another appreciated the ease of exchanging receipts into tickets, which shows the process can be smooth with proper planning.

However, not all experiences are perfect. A few reviewers noted logistical hiccups like missing scheduled times or issues with booking confirmation. One traveler commented, “The QR code required to board the ferry did not come through in the confirmation email,” leading to some waiting in line. This highlights the importance of confirming your reservation and arriving early.

Most travelers find the onboard environment enjoyable, citing the comfortable seating, panoramic views, and the availability of snacks and drinks for purchase. This makes the short ride even more pleasant, especially if you’re a fan of boat trips or want to enjoy Cozumel without a lengthy crossing.

Practical details and tips

• Booking and confirmation: Once you reserve your tickets, make sure to check your email or app for the QR code or receipt, as some travelers have experienced issues with confirmations. It’s best to exchange your reservation at the terminal ahead of time.

• Arrival times: Aim to arrive 30 minutes before your scheduled departure, especially during busy periods. This ensures you’ll have enough time for check-in and security procedures.

• Departure schedule: Check the available departure times for your specific day to avoid missing your intended crossing. The ferry runs frequently, so you’re unlikely to be stranded.

• Onboard experience: Expect open-air decks with panoramic views, a snack bar, restrooms, and some live entertainment. The vessels are designed to be modern and comfortable, making the short ride enjoyable.

• Weather considerations: Since the ferry operates year-round, be prepared for potential cancellations due to bad weather, which are handled with full refunds or rescheduling options.

• Accessibility: Service animals are allowed, and the ferry is near public transportation, making it accessible for most travelers.

Who should consider this ferry?

This service is ideal for travelers who want a reliable, comfortable, and quick connection between Playa del Carmen and Cozumel. If you’re on a tight schedule or traveling independently, the frequent departures and modern vessels make this a smart choice. It’s perfect for day-trippers, cruise passengers, or anyone looking to explore Cozumel without hassle.

Those who value amenities, scenic views, and punctual service will appreciate this ferry. However, if you prefer a flexible or refundable ticket, you might need to plan carefully, given the non-refundable policy. It suits travelers who are confident with pre-booking and looking for a straightforward, quality transfer option.

Final thoughts

The Ultramar Ferry offers a solid, dependable way to cross between Playa del Carmen and Cozumel. With its modern vessels, courteous staff, and well-organized process, it’s a service that many travelers find convenient and comfortable. The short crossing time and frequent departures make it an excellent choice for day trips or quick visits.

While the non-refundable nature of the ticket requires some planning, the overall value and quality of the experience tend to justify the price. The onboard amenities, scenic views, and punctuality are consistent highlights in most reviews. That said, double-check your booking confirmation and arrive early to smooth out any potential hiccups.

If you’re seeking a straightforward, modern ferry service that gets you where you need to go without fuss, Ultramar is worth considering. It’s a good pick for travelers who prioritize comfort, efficiency, and reliability in their island-hopping plans.

FAQ

Is the ferry ride from Playa del Carmen to Cozumel only 30-35 minutes?
Yes, most trips last around 30 to 35 minutes, making it a quick and convenient crossing.

What is included in the ticket price?
All fees and taxes are included; there are no hidden charges. Food and drinks are not included but are available for purchase onboard.

Do I need to arrive early for my ferry?
Yes, arriving at least 30 minutes before departure is recommended to allow time for check-in and security.

Can I exchange my reservation for a ticket?
Yes, you can exchange your Viator receipt into a ticket at the terminal, which most travelers have found smooth.

What happens if my ferry is canceled due to weather?
If canceled because of bad weather, you will be offered a different date or a full refund.

Are service animals allowed?
Yes, service animals are permitted onboard.

Are there amenities onboard?
Yes, the vessels feature panoramic views, open-air decks, air conditioning, restrooms, a snack bar, and some live entertainment.

What about group sizes?
The ferry can accommodate up to 800 travelers, so large groups are manageable.

Is this service suitable for cruise passengers?
Absolutely. It’s a reliable option for cruise travelers wanting to visit Cozumel without needing separate transfers.

What should I do if I encounter booking issues?
Contact the Ultramar ferry office directly at +529871150371 or via email at [email protected] for assistance.

Traveling comfortably and smoothly between Playa del Carmen and Cozumel has never been easier with Ultramar’s modern ferries. Whether you’re after a quick trip or a scenic ride, this service balances practicality with a touch of comfort, making it a dependable choice for your island adventures.