Cleveland Airport Private Transfer Review: Is It Worth It?
Planning a trip often comes with a long to-do list, and getting to the airport is a big part of that. If you’re heading to Cleveland Hopkins International Airport, you might be considering a private transfer service instead of relying on public transit or rideshare apps. We’ve looked into this particular service offered by Carmel Car & Limousine, and here’s what you should know before booking.
What we like about this service is the convenience of a prebooked ride and the privacy it offers, which can make your departure smoother and more relaxed. Plus, with vehicles available for up to 7 passengers, it’s flexible enough for groups or families. On the flip side, one notable concern is the vehicle quality, as some users have raised issues about the condition of the cars, which isn’t ideal if you’re expecting a comfortable, modern ride.
This transfer service is best suited for travelers who prize reliability and ease over luxury aesthetics. If you want a straightforward, private way to get to the airport without the fuss of hailing a cab or waiting for a rideshare, this could be a solid option — just keep the vehicle condition in mind.
Key Points

- Private, hassle-free transfer means no sharing with strangers and a tailored experience.
- Vehicles accommodate up to 7 passengers, perfect for groups or families traveling together.
- Transfers run 24/7, offering flexibility regardless of your flight time.
- Cost is $68 per group for up to five people, which can be a good deal if split among a group.
- Luggage allowance is one suitcase and a small carry-on per passenger; oversized luggage might need prior approval.
- Some reviews mention vehicle condition issues, so don’t expect a luxury ride every time.
Prefer personalized experiences? Here are other private options we've covered in Cleveland
The Booking Experience and Pricing
For most travelers, the booking process seems straightforward. You choose your date and time, and the service is available to match your flight schedule. With an average booking window of about 18 days in advance, this service is quite accessible for those planning ahead.
At $68 for up to five people, it’s reasonably priced considering the private nature of the ride. If you’re traveling solo or as a couple, it might seem a bit pricey compared to a shared shuttle or public transit, but the comfort and convenience can offset the extra cost. It’s especially appealing if you value timing flexibility and want to avoid the stress of navigating public transportation with luggage.
What To Expect from the Transfer

When you arrive at Cleveland Hopkins International Airport, the process is simple. You’ll meet your driver at the agreed-upon spot, usually at the terminal, and hand over your voucher. The driver will then whisk you off in a private vehicle, aiming to make the roughly 30-minute to 1-hour journey as smooth as possible.
The service operates 24 hours, so whether you have an early morning flight or a late-night departure, you can count on this transfer. The lack of time restrictions means you can schedule your pickup without worry, which is a big plus for travelers with tight or flexible schedules.
Vehicle Quality and Comfort
One of the critical points to consider is the vehicle condition. According to one review, the vehicle provided was “about a 30-year-old gray sedan that was literally held together inside with duct tape,” which was disappointing. This kind of feedback suggests that not all vehicles are maintained to the same standard, which could affect your overall experience.
However, other reviews highlight punctuality and good communication, with drivers being friendly and knowledgeable about Cleveland. So, while the driver service seems reliable, the vehicle quality might vary, and you could end up with a more basic ride if you’re unlucky.
Luggage and Accessibility
The review data indicates that each traveler can bring one suitcase and one small carry-on bag. If you’re traveling with oversized gear such as surfboards or golf clubs, it’s essential to check with the operator beforehand to confirm if your luggage is acceptable. This is a common limitation for many private transfer services, but it’s good to be aware so you’re not caught off guard at the last minute.
Who Should Book This Service?
This private transfer is particularly suited for travelers prioritizing timeliness and privacy. It works well for groups or families wanting a shared, comfortable ride to the airport, especially if you’re arriving or departing at odd hours, thanks to the 24/7 availability.
However, if vehicle comfort is a top priority and you want something newer or more luxurious, you might find this service less appealing based on some past reviews. Also, if you have oversized luggage, double-check the restrictions before booking.
Final Thoughts
This private transfer service offers a practical way to travel hassle-free from your hotel or accommodation to Cleveland Airport. The main selling points are the convenience, privacy, and round-the-clock availability, making it a good choice for those who dislike public transit or shared shuttles.
That said, the potential variability in vehicle condition is something to keep in mind. If you’re OK with a no-frills, functional ride and want to avoid the unpredictability of ridesharing apps, this service can serve you well — especially at its reasonable price point.
Ultimately, it’s best for groups or travelers who value reliability and simplicity. Just be sure to confirm vehicle condition and luggage restrictions beforehand to avoid surprises. If you’re looking for a straightforward, private ride with flexible scheduling, this could be worth considering.
Private Departure Transfer to Cleveland Airport (CLE)
“Driver was on time & communicated well. Those are my only positives. The vehicle was nothing like the fleet that is shown. False advertising!! It …”
FAQ
Is this service available 24 hours a day?
Yes, the transfer runs 24/7, so you can book it for early or late flights without issue.
How much does it cost?
The price is $68 per group for up to five people, which can be cost-effective for families or groups traveling together.
What is included in the price?
The fee covers all taxes, airport fees, and fuel surcharges, so there are no hidden costs.
What luggage is allowed?
Each traveler can bring one suitcase and one small carry-on. For oversized or excessive luggage, you should ask the operator to confirm if it’s acceptable.
Can I cancel this service?
Yes, the cancellation policy is free up to 24 hours in advance. Cancellations made less than 24 hours before the service will not be refunded.
Is the vehicle comfortable?
Some reviews have expressed concerns about vehicle condition, so expect a standard or basic vehicle — not necessarily luxury or new.
What if my ride gets canceled?
One user noted a cancellation issue, but generally, the service is reliable. If your ride is canceled, contact customer service for a refund or alternative arrangements.
To sum it up, this private transfer service offers a straightforward, private way to reach Cleveland Airport that’s well-suited for travelers who value convenience and flexibility. While vehicle quality might vary, the peace of mind and round-the-clock availability make it a handy option — just remember to check luggage restrictions and vehicle condition before booking.
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