Traveling between major London airports can often feel like a logistical puzzle, especially if you’re in a rush or carrying plenty of luggage. That’s where private transfer services like the one offered by Trust Transfers come into play. While I haven’t personally taken this specific journey, I’ve looked into what makes this option stand out and what travelers can realistically expect from their experience. If you’re planning a tight connection between Gatwick and Heathrow, this could be a real lifesaver—particularly if comfort, reliability, and clear communication matter to you.
What I really appreciate about this service is its focus on punctuality and customer care. The fact that all drivers are licensed and insured by Transport for London offers peace of mind. Plus, the use of eco-friendly vehicles like electric and hybrid options shows a little extra thought about the environment—something that’s increasingly important in today’s travel choices. One potential hiccup? The price might seem steep for some, especially if you’re traveling solo or on a tight budget. However, for the convenience and peace of mind, many find it well worth the investment.
This service tends to suit travelers who value reliability and comfort—perhaps those catching early flights or arriving late and needing someone to get them seamlessly from one airport to another. If you prefer a door-to-door, private ride with minimal fuss, this transfer could be just what you need.
Key Points

- Punctuality is a priority, with drivers arriving on time and in contact beforehand.
- The service includes a meet-and-greet with luggage handling, making your transfer stress-free.
- Vehicles are fully insured, modern, and eco-friendly, providing comfort with a conscience.
- Flexible pick-up arrangements allow for adjustments to timing or location.
- The price is $170.50 per group (up to 2), reflecting a premium for convenience and reliability.
- Most travelers find the waiting time of 75 minutes after landing ample** to collect luggage and meet their driver.
The Transfer Experience: What You Can Expect

When you book this private transfer, you’re securing more than just a ride—you’re investing in peace of mind. The process begins with a quick confirmation of your details, including flight number, landing time, and drop-off address. This step ensures the driver is prepared for your specific schedule, which is crucial for tight connections or if your flight lands during odd hours.
The driver will meet you in the arrivals area holding a name board, which immediately clears up any confusion after a long flight. This meet-and-greet service is a thoughtful touch, especially if you’re unfamiliar with the airport or traveling with luggage. The driver will assist with loading your bags into the vehicle, helping you settle in comfortably. Since the vehicles are modern and climate-controlled, you can expect a smooth, quiet ride—particularly appreciated if you’ve just disembarked and want to relax before your onward journey.
One of the most praised aspects of this service is punctuality. The company emphasizes making sure the driver arrives on time, with clear communication throughout the process. If you’re using WhatsApp, you’ll get real-time updates about the driver’s estimated arrival time, which can be a real relief when coordinating busy travel schedules.
The vehicles come equipped with bottled water (subject to availability), an extra touch of hospitality that makes the experience feel personalized. And, because the service is private, only your group will be in the vehicle, preventing any crowded or shared ride discomfort.
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The Vehicle Fleet and Luggage Considerations

Depending on your group size and luggage, the company offers different vehicle options:
- Saloon: Up to 2 passengers with 2 large and 2 carry-on suitcases
- MPV: Up to 4 passengers with 4 large and 4 carry-on suitcases
- Large MPV: Up to 6 passengers with 6 large and 6 carry-on suitcases
- Executive or Luxury: Up to 2 passengers with similar luggage allowances to the smaller options
This variety ensures you can pick a vehicle suited to your needs, whether you’re traveling light or with a lot of baggage. The company recommends contacting them if you’re bringing oversized items like golf clubs or surfboards to confirm if they can accommodate.
The luggage handling service is a great perk, especially after a long flight. You can relax knowing that your bags are taken care of, and the driver will support you with loading and unloading.
Pricing and Value for Money
At $170.50 for the entire group (up to 2 people), the cost might seem high compared to regular taxis or shared shuttles. But for many travelers, the value lies in trustworthy service and convenience. You won’t have to worry about finding a cab, negotiating fares, or navigating unfamiliar routes—everything is pre-arranged and paid upfront.
The price includes a generous 75-minute waiting period after your flight lands. This is particularly useful if your luggage takes longer to arrive or if you face delays. Extra waiting time costs £12.50 for each additional 15 minutes, so it’s important to factor in possible delays, especially in busy airports.
Reviews have highlighted the company’s reliability—one traveler praised driver Marius for his punctuality and courteous attitude: “My driver Marius was on time and courteous. The vehicle was clean and the ride was smooth.” Such feedback underscores the importance of trustworthy drivers in ensuring a smooth transfer.
Who Should Consider This Service?
This transfer service is ideal if you’re someone who values peace of mind, quick turnaround, and comfort. It’s a good fit for business travelers, those with tight schedules, or anyone arriving late or early who wants to avoid the hassle of local transport options. If you’re traveling with a lot of luggage or prefer a private, door-to-door experience, this service offers that reliability.
However, if you’re traveling solo on a tight budget or don’t mind shared options, there are cheaper alternatives. Still, the advantages of a guaranteed pickup and professional service often outweigh the extra cost—especially in a busy city like London.
Final Thoughts: Is This Transfer Right for You?
If you’re looking for a reliable, hassle-free way to switch between Gatwick and Heathrow, this private transfer ticks many boxes. The emphasis on punctuality, clear communication, and quality vehicles makes it a solid choice, especially if you’re tired after a flight or on a tight schedule. The professional drivers and meet-and-greet service mean you don’t have to stress about logistics—you just get in, relax, and focus on your onward journey.
The price might be a consideration, but for those who prioritize comfort, reliability, and peace of mind, it’s a small price for a smoother travel experience. Plus, the eco-friendly fleet shows some awareness of environmental impact, which many travelers appreciate.
This service suits travelers who appreciate professionalism, are traveling in pairs or small groups, and want a straightforward, private ride rather than navigating public transit or shared shuttle services. If that sounds like you, this could be a smart choice for your London airport transfer needs.
While in Horley, here are other experiences we've covered
- Gatwick Airport Transfer: to or from Southampton
- Gatwick Airport to Dover Cruise Port Private Transfer
- One Way Taxi Transfer from Gatwick Airport to Dover Seaport
- London Gatwick (LGW) Airport Arrival Shared Transfer – Airport to Hotel
- One Way Taxi Transfer from Gatwick Airport to Southampton Seaport
- Gatwick Airport to Oxford Private Transfer
From Gatwick Airport to Heathrow Airport | Private Transfer
“My driver Marius was on time and courteous. The vehicle was clean and the ride was smooth.”
FAQ

How do I confirm my booking?
You will receive a confirmation that includes driver details and contact information. The company contacts you to verify your flight number and estimated landing time, ensuring smooth coordination.
What happens if my flight is delayed?
You get a free 75-minute waiting period after your flight lands, so you have plenty of time to collect your luggage and meet your driver. Additional waiting costs £12.50 per 15 minutes.
Will I be able to contact my driver?
Yes, the driver’s details and phone number are provided via email, text, or WhatsApp, allowing you to communicate in real time about the pickup.
What if I need to change my pickup time or location?
You can request adjustments; the company states that pickup times and locations can be modified upon customer request.
Are there options for larger groups or extra luggage?
Yes, different vehicle types accommodate various group sizes and luggage amounts. For oversized or excess luggage, it’s recommended to contact the reservation team beforehand.
Is the service suitable for late-night or early-morning flights?
Absolutely, the company specializes in airport transfers and emphasizes punctuality, making it suitable for flights at any hour.
Whether you’re heading from Gatwick to Heathrow for a quick connection or just want to avoid the stress of navigating London’s busy airports, this private transfer service offers a dependable, comfortable solution. It’s especially worth considering if peace of mind is worth a little extra cost in your travel budget.
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