Cozumel Airport Shuttle Roundtrip Service: A Honest Look for Travelers
Planning your arrival and departure in Cozumel can be stressful, especially when it comes to transfers between the airport and your hotel. We’ve looked into the Cozumel Airport Shuttle Roundtrip Service, offered by Mexico Travel Solutions, to see whether it truly delivers on its promise of a smooth start and end to your trip. If you’re considering saving a few bucks on transportation while still enjoying dependable service, this might be worth a look.
What we like about this shuttle is its affordable price point of just $11 per person—a real bonus for budget-conscious travelers. Plus, the roundtrip shared transfer includes both hotel pick-up and drop-off, with meet-and-greet service that aims to make the entire process seamless. On the downside, some reviewers note crowding and limited A/C in the vans, which could affect your comfort during peak times. This shuttle seems best suited for those who value cost savings and don’t mind a little hustle, especially if they’re traveling light and aren’t overly particular about space.
Key Points
- Budget-friendly: At $11 per person, this shuttle offers a very affordable way to get to and from the airport.
- Convenient booking process: You get a mobile ticket with instructions, and the company confirms within 24 hours.
- Shared ride with some drawbacks: Expect to share the van with other travelers, and be prepared for potential crowding.
- Flexible timing: The duration is approximately 10 to 30 minutes, depending on your hotel zone and traffic.
- Good communication: Many travelers appreciate the clear instructions and contact from the staff, especially upon arrival.
- Limited amenities: While the vehicles are air-conditioned, at least one review mentions that it may not feel that way due to crowding.
What’s Included and What’s Not

This shuttle service covers both airport pickup and hotel drop-off in Cozumel, which simplifies your arrival and departure logistics. The meet-and-greet aspect, with staff holding a sign, is a nice touch, especially if you’re arriving after a long flight and want clear guidance.
In terms of inclusions, you’ll get a driver, roundtrip shared transfer, and assistance with your luggage—each passenger can bring one carry-on and one checked suitcase up to 25 kg. This is pretty standard for shared shuttles, but it’s good to keep in mind if you’re traveling with a lot of gear.
The service is not inclusive of food or drinks, so plan accordingly if you’re hungry or thirsty upon arrival.
Planning more time in Cozumel? We've covered other experiences worth considering.
The Booking and Arrival Experience

Booking is straightforward—you’ll provide your flight details and hotel zone, and you’ll receive a confirmation within 24 hours along with a travel voucher. This is handy because it means you can organize your transfer ahead of time and avoid last-minute surprises.
Upon landing at Cozumel International Airport, travelers have described the process as generally smooth. You’ll clear customs, walk through the exit after Margarita Ville Bar, and look for the Mexico Travel Solutions representative with a distinctive uniform—white shirt with pink collar and sleeves, and the MTS logo.
One review mentions that a driver was not outside at first, and the meeting area was not clearly marked, but she arrived within five minutes, making up for the initial confusion. This highlights that, while generally reliable, some patience may be needed, especially during busy times.
The Ride: Comfort and Group Size
Since this is a shared transfer, expect to be in a van with other travelers. The vehicle quality is touted as late-model and air-conditioned, but one review notes overcrowding—so don’t expect a spacious ride if multiple people are sharing.
Travel times are around 10 to 30 minutes—a quick hop for most, but the exact duration depends on your hotel zone and traffic. If you’re staying in the more remote or southern zones, it might take a little longer, but generally, it’s a swift ride into town.
Some travelers have expressed mixed feelings—one review gave it 2/5 stars because of the overcrowding and lack of A/C, though they did appreciate the driver’s courteous attitude. Conversely, others found communication to be very good, with clear instructions and timely arrivals—a big plus when you’re eager to start your vacation.
Who Will Appreciate This Service?

This shuttle is best suited for budget travelers who are comfortable with sharing space and are not overly concerned with the van’s comfort level. If you’re arriving during off-peak times or travel light, you’ll probably find this to be a cost-effective and reliable option.
It’s also an option for those who want a straightforward, pre-arranged transfer with minimal fuss. However, if you’re traveling with a lot of luggage, or if you’re prone to feeling cramped, you might want to consider other options or be prepared for some tight quarters.
Final Thoughts
We see this shuttle as a practical choice for many travelers heading to Cozumel, especially those looking to save money without sacrificing the convenience of door-to-door service. The price point is hard to beat, but the overcrowding issue is a notable drawback. If you’re flexible and don’t mind sharing a van, this could be an excellent way to start your vacation smoothly.
On the positive side, the staff’s communication and professionalism shine through, making the process easier and less stressful. Plus, the timing and booking process are clear and efficient, which is always a relief after a long flight.
Overall, if you’re ok with the occasional crowded ride and are traveling light, this shuttle offers decent value and simplicity. It’s not perfect, but it gets the job done—and sometimes, that’s all you need.
Cozumel Airport Shuttle Roundtrip Service
“Overcrowding in shutttle.. no A/C. Or if there was A/C so many people in van you didnt feel it. The two stars are for the driver who was nice an…”
FAQs
How much does the Cozumel Airport Shuttle Roundtrip Service cost?
It’s $11 per person, making it an affordable transportation option for most travelers.
Is this a private or shared transfer?
It’s a shared shuttle, which means you’ll be with other travelers heading in the same direction.
How long does the transfer take?
The trip typically lasts between 10 and 30 minutes, depending on the hotel zone and traffic conditions.
What should I do upon arrival at the airport?
Clear customs, then proceed to the building exit after Margarita Ville Bar. Look for the Mexico Travel Solutions representative with a sign, who will direct you to your vehicle.
Are there any complaints about the vehicle or service?
Some reviews mention overcrowding and lack of A/C in the van, which could make the ride less comfortable during peak times.
How is the communication from the staff?
Most travelers report good communication, with clear instructions and timely contact via text or arrival.
What luggage am I allowed?
Each passenger can bring one carry-on and one checked suitcase up to 25 kg.
Can I cancel this service?
Yes, cancellations are free if made at least 24 hours in advance. Shorter notice means no refund.
Is this service suitable for late-night arrivals?
Yes, the provider’s 24/7 availability makes it a good option regardless of your flight time.
If you’re comfortable with sharing a ride and want to keep costs low, the Cozumel Airport Shuttle Roundtrip Service could be just right for your trip. Keep in mind the potential for crowding, and plan your luggage accordingly, but rest assured, for many travelers, it offers a straightforward, budget-friendly start and end to their Cozumel adventure.
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- Cozumel Jeep 4×4 Tour South Tip with Lunch and Snorkel
- Cozumel Private Beach Pass: All Inclusive Beach Day
- Discover Cozumel’s Reef: Glass-bottom Boat Snorkeling Adventure
- Cozumel Beach Club with Unlimited Food and Drinks
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