Round Trip Ferry to Isla Mujeres from Cancun

If you’re planning a trip to Cancun and considering a day trip to Isla Mujeres, a ferry ride is often the most straightforward way to get there. While many opt for organized tours or private transfers, taking the ferry itself can be a simple, cost-effective option—provided you’re aware of what to expect. We’ve looked into this particular service, operated by Ultramar and booked through Viator, to give you a straightforward picture of how it might fit into your plans.

What we really like about this ferry service is its speed and convenience. Departures are every 30 minutes, so you won’t have trouble finding a ride that fits your schedule, whether you’re heading over for a few hours or planning to stay longer. Plus, the ferry’s modern design and onboard amenities — like spacious comfortable seats, air conditioning, and panoramic upper decks — make the ride pleasant, even if the weather isn’t perfect. Our other favorite aspect is the flexibility: your ticket is valid for up to 48 hours, giving you the freedom to explore Isla Mujeres at your own pace.

That said, there are a couple of important considerations. First, some travelers have experienced issues with their tickets, especially when booking through third-party sites like Viator. Several reviews mention problems with voucher validation and even double payments, which can be frustrating. Second, the ferry ride itself is quite straightforward and doesn’t include any additional transportation or tours on Isla Mujeres—so if you’re looking for a guided experience or transfers from your hotel, you’ll need to arrange those separately.

This ferry experience might be perfect if you value simplicity and affordability, and if you’re comfortable managing your own logistics. It’s well-suited for independent travelers, couples, or small groups who want reliable transport without extra frills. Families or those with specific schedules will appreciate the regular departures and the open return window. But be sure to double-check your tickets before heading to the port to avoid surprises.

Key Points

• Convenient schedule with departures every 30 minutes, offering great flexibility.
• Modern vessel with comfortable, spacious seating and onboard amenities like air conditioning and a bar.
• Panoramic upper deck perfect for soaking up the Caribbean views.
• Tickets valid for 48 hours on the return, giving you freedom to explore Isla Mujeres.
• Potential booking issues reported by some travelers, especially with third-party voucher validation.
• No included transportation on Isla Mujeres, so plan your day accordingly.

What You Can Expect From This Ferry Service

Imagine stepping onto a sleek, modern catamaran and gliding across the Caribbean waters. That’s exactly what this ferry ride offers. The vessel, operated by Ultramar, is designed for comfort, with ergonomic seats, plenty of space, and a cool, air-conditioned interior that makes the trip pleasant regardless of the weather outside.

The Departure Point and Duration

Your journey begins at Puerto Juarez in Cancun, specifically at the UltraMar Playa Tortugas port, located on Kukulcan Boulevard. The ride itself takes approximately 30 to 45 minutes, which is pretty quick considering the distance. During the trip, you’ll enjoy good views of the coastline and the turquoise waters that make the area famous.

The Boarding Experience

Ferries depart every 30 minutes, and this frequent schedule means you can plan your day without stressing over tight departure times. The process is straightforward: show your voucher or ticket at the port, board the vessel, and settle into your seat. If you prefer outdoor views, the top deck is perfect for taking in the scenery with unobstructed vistas and a sea breeze.

Onboard Amenities

Once aboard, you’ll find mounted television screens, a refresher bar, and restrooms—all designed to make the ride comfortable. You can purchase snacks and drinks during the trip, which is a nice touch if you want to relax and enjoy the scenery with a cold beverage in hand. The vessel also boasts state-of-the-art stabilization technology, ensuring a smooth ride even if the waters are a little choppy.

The Return Ticket and Flexibility

Your ticket is valid for up to 48 hours, meaning you don’t need to rush back. You can spend your time exploring Isla Mujeres at leisure before hopping on the next available ferry back to Cancun. This flexibility is a real plus, especially if you want to linger on the island or take your time.

The Realities of Booking and Costs

The cost for this round-trip ferry is $44 per person, which is fairly reasonable considering the comfort and convenience it offers. When we compare it to private transfers or organized tours, it’s a budget-friendly choice that allows you to control your schedule.

However, some travelers have encountered issues with their reservations. Several reviews mention problems with vouchers purchased through Viator—sometimes they weren’t accepted at the port, or travelers had to buy new tickets on the spot. These reviews highlight the importance of verifying your booking in advance and possibly purchasing tickets directly from the ferry operator if you can. One reviewer noted they paid an extra $15 USD per person because of voucher confusion, so it’s worth checking the best way to secure your tickets.

Is It Good Value?

For the price, you get reliable transportation with a modern boat, good views, and the flexibility to explore Isla Mujeres at your own pace. But if you’re worried about potential hiccups with third-party bookings, you might find it safer to buy your tickets directly from the Ultramar office at Puerto Juarez.

The Experience on the Water

Traveling on the upper deck is arguably the best part—the views are stunning, especially when you’re approaching or leaving the island. The gentle sea breeze and the warm sun make for a calming, scenic journey. Many travelers find the ride a highlight of their day, as it’s a relaxing way to transition from city to island.

Inside, the cool, air-conditioned space is nice for hot days, and the onboard amenities help pass the time. But keep in mind: this is primarily a transportation service, so don’t expect a tour or guided commentary.

Who Should Consider This Ferry?

This ferry service is ideal for independent travelers who want a straightforward, budget-friendly way to get to Isla Mujeres. If you’re traveling light, don’t mind managing your own tickets, and value flexibility, it’s a good pick. The regular departures every half hour make it easy to fit into your schedule.

It’s also suitable if you plan to spend a good part of your day on Isla Mujeres, since your ticket is valid for two days. However, if you’re looking for an all-in-one tour with guided activities or transportation from your hotel, this might not be the right fit.

Final Thoughts

Taking the Ultramar ferry from Cancun to Isla Mujeres offers a reliable and comfortable way to cross the water, especially if you’re comfortable handling your own tickets and logistics. The stunning views from the upper deck and the modern amenities onboard make it a pleasant trip, and the frequent departures add flexibility to your travel plans.

That said, be cautious about booking through third-party vendors if you want to avoid potential issues with vouchers or double payments. For peace of mind, purchasing tickets directly at the port could save you some hassle.

This ferry service is a solid, no-fuss option for anyone looking for easy access to Isla Mujeres without breaking the bank. It’s particularly suited for independent travelers who prioritize schedule flexibility and comfort over guided experiences.

Frequently Asked Questions

Can I buy tickets at the port, or do I need to book in advance?
You can purchase tickets directly at the UltraMar port in Puerto Juarez. While advance booking is possible, especially through third-party providers, some travelers prefer buying on the spot to avoid voucher issues.

How long does the ferry ride take?
The ride typically lasts between 30 to 45 minutes, depending on sea conditions. It’s a quick, scenic crossing that gets you to Isla Mujeres efficiently.

Are there amenities on board?
Yes, the ferry has air conditioning, comfortable spacious seats, mounted TV screens, a bar for snacks and drinks, and clean restrooms. You can also purchase food and beverages during the ride.

Is my return ticket valid for the entire day?
Your round-trip ticket is valid for up to 48 hours, giving you flexibility to explore the island at your leisure before heading back.

What should I know about booking through Viator?
Several reviews report issues with vouchers purchased via Viator, including invalid tickets or double payments. It’s advisable to verify your booking beforehand or consider buying tickets directly at the port.

Does the ferry operate early morning and late evening?
Yes, ferries depart every 30 minutes from early morning until evening, making it easy to fit a trip to Isla Mujeres into your schedule.

If you’re comfortable managing your own tickets and appreciate flexible scheduling, this ferry ride could be a simple and enjoyable part of your Cancun adventure. Just double-check your reservations, and you’re good to go for a scenic, breezy crossing to one of the most charming islands in the region.