A Practical Look at the Private Driver Service in Mexico City
If you’re considering hiring a private driver during your trip to Mexico City, you’ve come to the right place. This review covers what you can expect from the experience, based on available details and real feedback, to help you decide if it fits your travel style. While the idea of a chauffeured trip sounds tempting—offering comfort, flexibility, and a touch of luxury—there are some points worth keeping in mind before booking.
We like that this service offers air-conditioned vehicles with all fees and taxes included, simplifying the logistics and ensuring a comfortable ride. The flexibility of booking by the hour makes it suitable both for quick transfers or longer explorations around the city or nearby spots. Plus, with pickup options and mobile tickets, it’s designed to be straightforward and convenient. However, a notable drawback from one review highlights the importance of reliable communication, as some users experienced issues with driver contact or no-shows.
This service generally appeals to travelers who want a personalized, hassle-free way to navigate Mexico City, whether for business, sightseeing, or special occasions. It’s especially handy if you’re traveling in a small group (up to four people), valuing comfort over cost. But keep in mind, if you’re after a seamless experience, you might want to consider how the provider handles customer support, especially given the one negative review.
Key Points
- Comfort & Convenience: Well-maintained, air-conditioned vehicles, perfect for avoiding crowded taxis or unreliable ride-hailing.
- Flexible Booking: Can be reserved per hour with a minimum of two hours, ideal for varied schedules.
- All-Inclusive Pricing: No hidden fees—what you see is what you pay, which helps in planning your budget.
- Potential Communication Issues: One traveler experienced a no-show and difficulty reaching the driver, so reliable contact is crucial.
- Ideal for Small Groups: Cost-effective for groups of up to four, offering a private, tailored experience.
- Limited Additional Services: Snacks or drinks aren’t included, so plan to bring your own if needed.
What to Expect from the Service

Booking a private driver in Mexico City promises a smooth, comfortable ride, especially if you prefer traveling in style or need to get around effortlessly. The service touts professional drivers and a guaranteed travel experience, making it attractive for both leisure and business trips. You’ll likely appreciate arriving at your destination relaxed, without the stress of navigating unfamiliar streets or hunting for taxis.
The process is fairly straightforward: once booked, the driver will pick you up at your specified location, with pickup scheduled within the service hours (12:00 PM to 11:30 PM). The vehicle will be air-conditioned, ensuring a pleasant journey regardless of the weather outside. The duration can vary from about 2 to 5 hours, giving you flexible options for short trips or longer explorations around the city or nearby areas.
Prefer personalized experiences? Here are other private options we've covered in Mexico City
The booking process and what’s included
The fee is $164.11 per group (up to four people), which, considering the comfort and private service, can offer good value, especially when split among travelers. The price includes all fees and taxes, so there are no surprises at the end. The service includes mobile ticketing, making it easy to display your confirmation and avoid paper clutter.
What is not included
Remember, snacks and alcoholic beverages aren’t part of the package, so you might want to bring your own refreshments if the ride is longer or you’re planning a celebration. It’s a simple offering, focused on the core transportation service, without extras like Wi-Fi or entertainment.
The Experience: Pros and Cons Based on Feedback

We’ve seen mixed reviews regarding this private driver service. The majority seem satisfied with the concept, but the standout negative review raises some red flags. One user, Marcia_B, shared that the driver never contacted her before or on the day of service, and despite multiple attempts to reach out, she received no response. This led to her missing a wedding she was traveling for—a pretty significant inconvenience.
This highlights that, while the service is promising in theory, reliability might depend heavily on the specific driver or local support at the time of your booking. If you’re considering this option, it’s wise to confirm contact details beforehand or have a backup plan, especially for time-sensitive travel.
The value of comfort and flexibility
What we love about this service is that it eliminates the hassle of public transportation or unpredictable ride-hailing apps. You get a private, air-conditioned vehicle with a professional driver, which is excellent if you want to relax or focus on your trip instead of logistics. The booking flexibility means you can plan for a quick transfer or a longer, more leisurely exploration.
While in Mexico City, here are other experiences we've covered
- Airport Transfer: Mexico Airport MEX to Mexico by Luxury SUV
- Transfer Mexico city Airport – Mexico city Downtown hotels
- Private Transfer From Mexico City Airport to Downtown
- Private pick up Mexico City Airport Transfer to Hotels in Mexico City
- VIP City Tour In Mexico City Driver and Guide Included.
- Transfer & assistance one-way from/to Mexico City Airport/hotel
One-size doesn’t fit all
For travelers on a tight schedule or visiting for a short time, the minimum 2-hour booking is perfect if you need a dependable ride to an event or airport. If you’re planning a full day of sightseeing, this service allows you to customize your trip without the need to hunt for multiple taxis or navigate confusing public transit.
Who Will Appreciate This Service?
This private driver service is best suited for small groups of up to four people who prioritize comfort and convenience over budget. It’s ideal for business travelers, people attending events like weddings, or those who want to explore the city with ease. If you’re visiting for a short stay and want to avoid the uncertainties of taxis or ride apps, this could be a good fit.
However, if you’re someone who values reliable customer support and wants to make sure your driver is in contact beforehand, you might want to research other options or confirm details more assertively.
Final Thoughts
Booking a private driver in Mexico City offers a comfortable, flexible way to get around, especially if you’re traveling with a small group and value convenience. The all-inclusive price makes it easier to plan your transport budget, and the air-conditioned vehicle ensures a pleasant ride, whatever the weather.
On the downside, the experience hinges on driver reliability, as shown by at least one disappointing review. If you choose to go ahead, it’s a good idea to confirm contact details and be prepared with a backup plan. For travelers who want a luxury feel without the luxury price tag and are comfortable managing some communication uncertainties, this service can be a solid choice.
This private driver service is a good option for those seeking an easy, elegant way to explore Mexico City, provided you’re prepared for the small risk of logistical hiccups.
Private Driver
“The driver never contacted me prior or on the day of the service. I sent chat messages and called the phone number. But no response to the chat mes…”
FAQ
How many people can this private driver service accommodate?
It’s designed for groups of up to four people, making it ideal for small parties or families wanting a private, comfortable ride.
What’s included in the price?
The $164.11 fee covers the vehicle, all fees and taxes, and a mobile ticketing process. Snacks or drinks are not included.
Can I book a driver for a specific time?
Yes, you can reserve the service for a certain time within the operating hours (12:00 PM to 11:30 PM). The minimum booking is two hours.
Is contact with the driver guaranteed?
While the service promises professional drivers, at least one review indicates that contact isn’t always reliable. Confirm your details and consider checking in with the provider.
What are the main negatives of this service?
The biggest concern is the potential for no-shows or poor communication, which was experienced by one traveler who missed an important event.
How flexible is the booking?
You can book for a minimum of two hours and get a personalized experience, whether for short transfers or longer explorations.
Are there any additional costs I should be aware of?
No, all fees and taxes are included in the listed price. Just note that snacks or beverages are extra if you want them.
Would this service suit travelers with a tight schedule?
Absolutely. The flexibility and private nature make it perfect for those needing reliable, timely transportation, especially for events or airport runs.
If you’re considering this private driver service, weigh the comfort and convenience against the importance of dependable communication. It’s a solid choice for a stress-free ride in Mexico City, as long as you’re prepared for the small chance of hiccups.
More Private Drivers in Mexico City
- Private Transfer from the Airport to Hotels in Mexico City
- Balloon adventure: transfer+breakfast in the cave+guided pyramids
- Transfer & assistance one-way from/to Mexico City Airport/hotel
- VIP City Tour In Mexico City Driver and Guide Included.
- Private pick up Mexico City Airport Transfer to Hotels in Mexico City
- Private Transfer From Mexico City Airport to Downtown
More Private Tours in Mexico City
- Private Tour in the Historic Center of CDMX and Chapultepec
- Private San Angel Tour & Cooking Class in Mexico City with Lucia
- CDMX: Neighborhoods Contrasts Private Tour
- Balloon flight with private transportation and guided tour to Teotihuacán
- 100% private tour in Chapultepec Castle & around (with transport)
- Full Day Private Tour of Puebla and Cholula.
More Tour Reviews in Mexico City
- BIKE RIDE THROUGH ICONIC SITES OF THE CDMX / BREAKFAST & BEER
- 3X1 Teotihuacan, Basilica of Guadalupe, Tlatelolco and Tequila Tour
- Private Tour in the Historic Center of CDMX and Chapultepec
- Private San Angel Tour & Cooking Class in Mexico City with Lucia
- Mexico City The island of dolls, games and drinks
- CDMX: Neighborhoods Contrasts Private Tour
More Mexico City experiences we've covered
- 3X1 Teotihuacan, Basilica of Guadalupe, Tlatelolco and Tequila Tour
- Private Tour in the Historic Center of CDMX and Chapultepec
- Private San Angel Tour & Cooking Class in Mexico City with Lucia
- Mexico City The island of dolls, games and drinks
- CDMX: Neighborhoods Contrasts Private Tour
- Balloon flight with private transportation and guided tour to Teotihuacán
- Iztaccihuatl Volcano Hike with an Alpinist
- 100% private tour in Chapultepec Castle & around (with transport)
- CDMX: Teotihuacan Hot Air Balloon with Breakfast
- Full Day Private Tour of Puebla and Cholula.
- Private Driver
- Xochimilco Boat PartyTemptation + 18 with open bar and cleats
