If you’re heading from the peaceful port of Puerto de Chiquila to Cancun Airport, chances are you’re after a smooth, hassle-free ride. This particular transfer service, offered by Nativos Holbox Transfers, comes highly recommended by most travelers, with a solid 4.5-star rating from over 30 reviews. It’s a private service designed for small groups—up to three people—making it a cozy, personalized way to wrap up your trip.
What stands out immediately are the good value for money and the reliable communication. Many travelers mention that the driver is friendly and helpful, which makes a big difference when you’re trying to catch a flight. On the flip side, a few reviews warn that punctuality can be inconsistent, and there’s been at least one instance of a no-show. Still, if you’re looking for a private ride that offers comfort and a bit of peace of mind, this could be a solid choice—especially if you prioritize convenience and personal service.
One potential drawback is that the reviews are somewhat mixed when it comes to punctuality. The majority find the service reliable and friendly, but a few experienced last-minute surprises or difficulty reaching the driver. So, if you’re on a tight schedule, it’s worth confirming your pickup and perhaps planning some extra time for contingencies.
If you value comfort, personalized service, and a straightforward booking process, this transfer is likely to suit you well. It’s especially ideal for travelers who prefer private transportation over shared shuttles and are willing to pay a little extra for a stress-free end to their trip.
Key Points

- Reliable and friendly drivers are a highlight for most travelers.
- Private, comfort-focused ride with bottled water included.
- Potential issues with punctuality noted by some users.
- Good value for money compared to other private options.
- Booking in advance (around 33 days ahead on average) ensures availability.
- Accessible meeting points and flexible hours from early morning to evening.
What to Expect from this Transfer Service

When you book this transfer from Puerto de Chiquila to Cancun Airport, you’re signing up for a private, comfortable ride with a convenient pickup at the port’s Cirilo’s parking lot. This location is easy to find, which is a big plus after a long journey or ferry trip. Your driver will be waiting with a sign, ready to whisk you off in a new, sanitized vehicle.
The ride itself usually takes between 1 to 2 hours, depending on traffic and your exact destination at Cancun Airport. The route is direct, which cuts down unnecessary stops and keeps your journey streamlined. You’ll be riding in a clean, modern vehicle—important during these times when sanitary measures matter—since the service emphasizes safety and certification of its drivers.
The included bottled water is a thoughtful touch, especially after a day in the sun or a long ferry ride. It’s a small detail but appreciated, helping you stay hydrated for the final leg of your journey.
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The Booking Experience and Price
The cost is $167.28 per group (up to 3 people). At first glance, that might seem steep compared to shared shuttles, but remember, you’re paying for exclusivity and comfort. Many travelers find this a fair price considering the convenience, especially if you’re traveling with luggage or in a group. Shared shuttles tend to be cheaper, around $40 USD, but can be less predictable in terms of timing and comfort.
Booking typically occurs around 33 days in advance, which is a good window for securing your spot without last-minute stress. The process is straightforward, with mobile ticketing making it easy to organize from your phone.
The Experience in Practice

Based on the reviews, most travelers find the pickup process smooth and stress-free. The meeting point at Cirilo’s parking lot is straightforward—just look for the driver holding your name. This is a key convenience, especially after a ferry ride, when you’re likely tired and ready to relax.
The drivers are usually praised for their professionalism and friendliness. One traveler shared that the driver was very helpful when questions arose, making the experience even more pleasant. Another noted that the driver knew a lot about the area, which adds a local touch to your transfer.
However, a few reviews point out that the service isn’t perfect. One reviewer had a driver who never showed up and couldn’t reach anyone by phone, nearly causing them to miss their flight. This is a stark reminder that even trusted services can face hiccups, so it’s wise to have a backup plan or prepare for that possibility.
The Punctuality Puzzle
While many reviews rave about punctuality and helpfulness, others report inconsistent experiences. For instance, one reviewer said everything was arranged without confusion, and the driver met them promptly with a sign. Conversely, another had a no-show incident and found the contact number unresponsive.
It appears that the service’s reliability might fluctuate, which points to the importance of confirming your pickup time and keeping communication lines open. If punctuality is critical, you might want to ask for confirmation a day before or consider a slightly earlier departure time to buffer against delays.
Customer Service and Communication
The majority of reviewers highlight the good communication from the company, with friendly agents and clear instructions. This can make a big difference, especially if you’re arriving late or encountering unexpected issues. The availability of customer support during operating hours (5:30 AM to 9:30 PM) means you can reach out if necessary.
One reviewer praised a driver named Raúl Torres for his reliability and helpfulness, describing the service as “absolutely wonderful” for rounding off their holiday. On the other hand, the negative review about a no-show is a reminder that no service is perfect, and travelers should be prepared.
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Is It Worth the Price?
Considering the comfort, privacy, and reliability many travelers experience, the price can be justified—especially if you’re traveling with luggage or in a group. It provides a level of convenience that shared shuttles might not match, along with the assurance of a dedicated driver.
That said, if budget is your main concern, comparing this to shared shuttle options is worth it. The reviews suggest that for many, the extra cost translates into a smoother, less stressful end to their trip—something that’s often worth paying for.
Who Should Consider This Transfer?
This service is best suited for travelers who value personalized, private transportation and are willing to pay a little extra for peace of mind. It’s ideal if you’re arriving at a late or early hour, carrying a lot of luggage, or simply want to avoid the unpredictability of shared shuttles.
If you’re very concerned about punctuality, it’s advisable to confirm your pickup details and maybe plan for some extra buffer time. For those who prioritize comfort and direct routes, this service offers a solid, if occasionally imperfect, option.
FAQs
How do I find the driver at Chiquila port?
The driver will be waiting at the end of the port holding a sign with your name on it. The meeting point is at Cirilo’s parking lot, which is easy to find.
What’s included in the price?
The fare includes private transportation, bottled water, and the comfort of a modern, sanitized vehicle. No extras are automatically included, but be aware of potential charges for faster routes, as some reviews mention.
How long does the transfer take?
The ride usually lasts between 1 to 2 hours, depending on traffic and your destination within Cancun.
Is this service available all day?
Yes, the service operates from 5:30 AM to 9:30 PM, every day of the week.
What if my flight is early or late?
You should coordinate with the service provider to confirm your pickup time, but keep in mind that the service is most efficient when your schedule aligns with their availability.
Can I cancel if my plans change?
Yes, the booking is fully cancellable up to 24 hours before the scheduled pickup for a full refund.
Transfer from Puerto de Chiquila to Cancun Airport
“Our first car option canceled in the middle of the night. Tried this service instead. It was reachable by phone, the agent was super friendly helpf…”
Final Thoughts
This transfer service from Puerto de Chiquila to Cancun Airport offers a reliable, private, and fairly priced option for travelers seeking comfort after a ferry or bus ride. Its strengths lie in the friendly drivers, straightforward booking, and the peace of mind that comes with private transport. However, the mixed reviews about punctuality serve as a reminder that no service is foolproof, so a bit of planning and communication can go a long way.
If you’re someone who appreciates personalized service and convenience and is willing to pay for it, this could be a good fit. Just be prepared for the possibility of minor delays and always confirm your pickup details. Overall, it’s a practical choice that many find makes the end of their trip smoother and more relaxed.
Whether you’re heading home, catching a flight, or just want a stress-free ride, this transfer offers a reliable option—just keep an eye on your timing and stay in touch with your driver.
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